Kimone Daniels
@kimonedaniels
I coordinate projects, documentation, inventory, invoicing, and customer service operations.
JamaicaWhat I'm looking for
I'm currently supporting projects at Universal Service Fund by maintaining project documentation, managing inventory, coordinating supplier deliveries, tracking materials, and preparing monthly invoices.
I've also supported customer and administrative operations at CIBC Caribbean, MC Systems, National Housing Trust, NCB, and Ibex Global, handling inquiries, databases, filing, reports, client communication, and issue resolution.
Experience
Work history, roles, and key accomplishments
Project Administrator
Universal Service Fund
Sep 2024 - Present (2 years)
Managed documentation, inventory, and procurement for the Project department. Prepared monthly invoices and coordinated with suppliers and stakeholders.
Project Officer
CIBC Caribbean
Jul 2023 - Aug 2024 (1 year 1 month)
Handled customer inquiries and resolved problems in a timely manner. Created a new customer database and maintained accurate records of all interactions.
Administrative Assistant
MCSystems
Jul 2022 - Oct 2022 (3 months)
Maintained a high level of professionalism and provided excellent customer service to all company clients. Prepared minutes for departmental meetings.
Clerk
The National Housing Trust
Jan 2022 - Feb 2022 (1 month)
Maintained filing, database systems, and inventories. Communicated with clients and employees, and responded to queries or complaints.
Customer Service Representative
The National Housing Trust
Oct 2021 - Dec 2021 (2 months)
Handled inbound calls, answering customer inquiries and resolving issues. Made outbound calls to follow up with customers and collected feedback.
Registrar Clerk
The National Housing Trust
Jan 2021 - Sep 2021 (8 months)
Maintained filing, database systems, and inventories. Communicated with clients and employees, and responded to queries or complaints.
Internship
NCB
Feb 2020 - Feb 2020 (0 months)
Accepted or declined incoming applications and made outbound calls to follow up with customers. Assisted officers with customer complaints.
Customer Service Representative
Ibex Global
Jul 2019 - Aug 2019 (1 month)
Handled inbound calls, answering customer inquiries and resolving issues. Made outbound calls to follow up with customers who were overdue in payments.
Education
Degrees, certifications, and relevant coursework
University of East London
Master of Business Administration, Business Administration
Pursuing a Master of Business Administration degree.
Glenmuir High School
Completed Caribbean Advanced Proficiency Examinations (CAPE).
Glenmuir High School
Completed Caribbean Examinations Council (CXC) examinations.
The University of the West Indies
Bachelor of Science, Political Science and History
Earned a Bachelor of Science with Honors in Political Science and History.
University of the West Indies Open Campus
Project Management
Completed studies in project management.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
Skills
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