Kieran Rodning
@kieranrodning
I resolve complex enterprise software issues and improve customer outcomes.
United StatesWhat I'm looking for
At SAS Institute, I resolved complex multi-tier issues for enterprise SAS software applications, including cloud-based environments. I worked closely with customers and technical teams across time zones to manage escalations and keep critical business issues moving.
I contributed customer-driven feedback to Research and Development, helping inform future software releases. I also authored knowledge base articles, technical papers, and presentations that shared troubleshooting practices across the SAS community.
Previously at Epic, I helped hospital billing clients design, implement, and optimize software solutions while supporting installations and upgrades. My applied chemistry background also includes Java and MATLAB projects, data-structure analysis, and laboratory instrumentation.
Experience
Work history, roles, and key accomplishments
Provided technical support for enterprise-level SAS software applications, troubleshooting and resolving complex multi-tier issues in cloud-based environments. Authored knowledge base articles and technical papers to enhance team capabilities and foster knowledge sharing.
Education
Degrees, certifications, and relevant coursework
Beloit College
Bachelor of Science, Applied Chemistry
2017 - 2021
Grade: 3.5
Bachelor of Science in Applied Chemistry with minors in Physics and Math. Graduated with a major GPA of 3.97 and cumulative GPA of 3.5.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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