Khethiwe Petunia Ndhlovu

Managed high volumes of incoming and outgoing calls, generating alerts and escalating issues to management. Built sustainable customer relationships by providing accurate information and resolving complaints.

Managed customer accounts, ensuring accurate records of undertakings and recovering debts. Maintained up-to-date debtors' accounts and cash flow, projecting future cash flow for the business.

Maintained accurate bookkeeping records, processed and allocated payments using Sage, and handled billing queries. Updated client details and processed debit orders and credit card collections.

Managed records of customer debts and payments, contacting insurance companies to recover outstanding balances. Ensured accurate capture of insurance invoices and followed up on payments.

Traced debtors with overdue accounts using various tools and ensured compliance with policies. Captured and updated arrangements daily, resolving customer queries efficiently.

Handled inbound and outbound calls, assisting clients with various inquiries and providing support. Maintained a high level of professionalism and customer satisfaction.

Provided call centre support, addressing customer concerns and facilitating resolutions. Maintained accurate records of interactions and followed company guidelines.

Performed laboratory tests and analyses to ensure quality control and adherence to standards. Maintained laboratory equipment and documented results accurately.

Oversaw quality control processes and managed production lines to ensure product standards. Led a team to achieve operational efficiency and maintain high quality output.

Conducted laboratory experiments and analyses, contributing to research and development projects. Maintained a safe and organized laboratory environment.

Supervised laboratory operations, ensuring adherence to quality standards and procedures. Managed a team of technicians and oversaw testing processes.

Monitored quality control during night shifts, ensuring product consistency and compliance with specifications. Conducted inspections and reported any deviations.

Performed quality control checks on products and processes to maintain high standards. Ensured compliance with company regulations and industry standards.

Underwent training in chemical processes and laboratory techniques, assisting senior chemists. Gained practical experience in chemical analysis and quality assurance.

Captured and processed data accurately into the bank's systems. Ensured data integrity and assisted with various administrative tasks.

Provided administrative support, managing office correspondence and maintaining records. Assisted with general office duties to ensure smooth operations.

Participated in a graduate training program, gaining hands-on experience in chemical analysis and laboratory procedures. Contributed to research and development projects within the mining sector.

Completed a qualification in Water and Wastewater Treatment at the NQ2 level. This program focused on the principles and practices of water and wastewater management.

Grade: Incomplete

Undertook a Diploma in Analytical Chemistry, covering subjects such as Physical Chemistry, Analytical Chemistry, Maths, Inorganic, and Organic Chemistry. The program was incomplete.

Completed a Senior Certificate with a focus on core subjects including Maths, English, Afrikaans, Biology, Physical Science, and Accounting. This foundational education provided a strong academic base.