At Invesco, I provide first-level IT support to users across North America, India and Europe. I built Microsoft Copilot Studio agents to speed up ticket and email work, and a Folder Permission Analyzer that cut manual audit time by about 80%.
At Timeless Medical Systems, I supported hospital customers using NICU software and resolved escalated defects in PHP/Laravel, tracing root causes with Xdebug. As a Junior Software Developer, I built a tool to create customer-specific test environments and led automated testing that reduced bugs by about 15%.
As a Software Development Intern, I independently built a Node.js tool that migrated about 10,000 GitHub issues to Jira, saving roughly five months of manual work. I bring together customer-facing troubleshooting and a coding background to investigate issues and improve support workflows.
