Khalifa Aliyu
@khalifaaliyu
Experienced administrative professional skilled in customer support and coordination.
What I'm looking for
I am an experienced administrative professional with a strong background in customer support, issue resolution, and process coordination. My career has been marked by my ability to communicate effectively and manage high workloads while maintaining attention to detail. I thrive in environments where I can assist others and streamline processes to enhance efficiency.
In my current role as an Administrative Assistant at the Federal University Gusau, I serve as the primary point of contact for administrative inquiries, ensuring clear communication and procedural guidance for staff. My previous experience as a Customer Care Representative at MTN Communications Limited has equipped me with the skills to manage high-volume queries and promote services effectively, contributing to improved customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Federal University Gusau
Jan 2016 - Present (9 years 5 months)
Served as the point of contact for administrative inquiries, ensuring clear communication and assisting staff with procedural guidance. Coordinated office activities for efficiency and maintained records.
Customer Care Representative
MTN Communications Limited
Jan 2013 - Jan 2015 (2 years)
Assisted customers with inquiries to ensure a smooth experience, simplified complex information for better understanding, and managed high-volume queries while promoting company services.
Education
Degrees, certifications, and relevant coursework
Dangote Business School, Bayero University Kano
Master of Business Administration, Business Administration
2021 - 2023
University of Maiduguri
Bachelor of Science, Business Management
2006 - 2010
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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