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Khahliso Mapitse

@khahlisomapitse

Remote Program Coordinator at LEARN-IT Tutorial Centre, coordinating virtual operations and support for 50+ clients and students.

Lesotho

Message

What I'm looking for

I'm seeking a remote role in Customer Support, Operations, Community Management, Administrative Support, or Research.

At LEARN-IT Tutorial Centre, I coordinate daily virtual operations for clients and students across different time zones. I manage scheduling, client communication, and technical support through Zoom and email.

I support parents and students with inquiries, track progress, maintain records, and prepare reports using Google Workspace.

At Glats Inc, I provide remote support and virtual services to an international client base. I build client relationships and contribute to satisfaction and retention.

I also design client resources and contribute to internal process improvements. My background includes a Bachelor of Arts in Development Studies and Sociology, along with certifications in Customer Relationship Management, professional networking, and TEFL.

Experience

Work history, roles, and key accomplishments

Current

Remote Client Support & Operations Associate

Current

Glats Inc

Jan 2024 - Present (2 years 9 months)

Deliver remote support and virtual services to an international client base, build client relationships, and collaborate with cross-functional teams to meet operational goals.

Customer Support Customer Relationship Management Virtual Service Process Improvement Cross Functional Collaboration

Current

Remote Program Coordinator

Current

LEARN-IT Tutorial Centre

Jan 2023 - Present (3 years 9 months)

Coordinate daily virtual operations for 50+ clients/students across time zones, manage scheduling and communication, and provide technical support via Zoom and email.

Zoom Google Workspace Scheduling Client Communication Technical Support Record keeping Reporting