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KHADIJA EDDIR

@khadijaeddir

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IT Support Technician at AGC Automotive who resolved hardware, software, network, and customer issues.

Morocco

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At AGC Automotive, I provided technical support by resolving hardware and software incidents, maintaining local networks, and managing equipment and user access. I also installed and updated business software and monitored iTop tickets and phone plans.

In customer and technical support, I helped customers troubleshoot surveillance camera connectivity, configuration, and SD card issues. Earlier, as a freelance web developer, I designed and maintained responsive websites using HTML, CSS, JavaScript, PHP, and PostgreSQL.

Experience

Work history, roles, and key accomplishments

Customer Service & Technical Support

Surveillance Camera Products

Jan 2026 - Sep 2026 (8 months)

Provided customer support via phone and email for surveillance camera products. Diagnosed and resolved technical issues, including connectivity, configuration, and SD card-related errors.

Customer Support Troubleshooting Surveillance Technical Support

IT Technology Support

AGC Automotive

Jan 2024 - Dec 2025 (1 year 11 months)

Provided technical support for hardware and software incidents, managed IT equipment, and monitored local network. Installed, updated, and maintained business software and managed user access.

Hardware Support Software support LAN WiFi ITOP Kelio User Management

IT Intern

AGC Automotive

Dec 2024 - Mar 2025 (3 months)

Managed and configured IT equipment, maintained internal network, and resolved technical incidents. Assisted employees with IT requests and managed user access via SCCM, Active Directory, and Kelio.

ICT Equipment Management Network Troubleshooting SCCM Active Directory Kelio ITOP

Freelance Web Developer

Confidential

Jun 2019 - Jan 2024 (4 years 7 months)

Designed and developed responsive websites using HTML, CSS, JavaScript, PHP, and PostgreSQL. Gathered client requirements and maintained websites by fixing bugs and improving performance.

HTML CSS JavaScript PHP PostgreSQL Web Development Client Communication