At JPMorgan Chase, I oversee UAT planning, execution, defect triage, and sign-off for monthly Small and Mid-sized Business Payments releases. My work has contributed to a 20% reduction in post-release defects.
I coordinate UAT workflows in JIRA and collaborate with engineering and QA on a test automation roadmap. I also manage and develop UAT associates, setting priorities based on risk and complexity.
At ODW Logistics, I oversaw a team of QA engineers on a software project and developed test scripts and planning. I used Varsity and Highjump to onboard and test customer workflows.
At Lower, I created test scripts and plans, conducted exploratory testing, and established a Confluence space for team access. Earlier, at Root Insurance, I supported device testing across mobile phones and tablets.

