I'm leading QA for Huntington National Bank's enterprise migration from Cisco contact center platforms to Genesys, overseeing test strategy, execution, defect management, UAT, and production readiness.
Across Huntington National Bank and JP Morgan Chase, I've tested banking applications, Chase/JPM mobile platforms, and contact center systems in manual and automated environments. I've built test plans, test data, end-to-end flows, automated scripts, and status reporting while partnering closely with business analysts, developers, product teams, and offshore QA testers.
I've used Jenkins, SeeTest, Cucumber, Appium, Postman, Cyara, ADO, JIRA, and SQL to improve test coverage, validate releases, and manage defects. My work also includes Android and iOS testing, CI/CD integration, accessibility and ADA compliance testing, and production validation.
I bring more than seven years of experience supporting quality standards across complex financial and banking systems, with a focus on testable requirements, clear communication, and dependable release outcomes.
