Open to opportunities

Kevin Daus

@kevindaus

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Experienced customer support and content specialist with a sales background.

Georgia

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What I'm looking for

I am looking for a role that fosters growth, creativity, and collaboration in a supportive environment.

I am a dedicated professional with a strong background in customer support, copywriting, and SEO, complemented by my experience in B2B software sales. My journey began at the University of Amsterdam, where I earned my Bachelor's degree in Economics and Business. Since then, I have honed my skills in various roles, including my recent position as a Mobile Phone Content Specialist at Lightspeed Commerce.

In my current role, I conceptualize online advertisements to boost click-through rates and enhance brand visibility. I work closely with content management systems like WordPress and Sprout, and I leverage Google Analytics to analyze user behavior, allowing me to craft effective content strategies. My previous experience as a Senior Sales Development Representative at Workday has equipped me with the skills to advise prospects on implementing employee engagement platforms, consistently exceeding targets.

With a passion for creating engaging content and a commitment to providing exceptional customer support, I thrive in dynamic environments where I can contribute to team success and drive growth. I am eager to bring my expertise to a forward-thinking organization that values innovation and collaboration.

Experience

Work history, roles, and key accomplishments

Mobile Phone Content Specialist

Lightspeed Commerce

Jul 2023 - Oct 2024 (1 year 3 months)

Conceptualized online advertisements to increase CTR and gain momentum. Worked with Content Management Systems such as Wordpress and Sprout, and researched competitor websites to improve methods.

Content Management Systems WordPress Google Analytics SEO Social Media Marketing Content Strategy CTR Optimization

Senior Sales Development Representative

Workday

May 2022 - Feb 2023 (9 months)

Conducted cold acquisition of prospects in the “Large Enterprise”-segment and advised them on implementing a leading employee engagement platform. Maintained up-to-date knowledge on business and economic issues, assessing risk factors and determining appropriate action.

Cold Acquisition B2B Sales Employee Engagement Risk Assessment Business Development Enterprise Sales Sales Strategy Prospecting Negotiation CRM Software

Junior Content Specialist

Lightspeed Commerce

Feb 2020 - May 2022 (2 years 3 months)

Created SEO-friendly website texts and blog posts, and conceptualized various online marketing campaigns. Supported the launch of the Swiss-German website.

SEO Marketing Campaigns Content Conceptualization Digital Marketing Copywriting Content Management

Frontline Support Specialist

Lightspeed Commerce

Jul 2018 - Feb 2020 (1 year 7 months)

Identified and resolved software-related problems, and advised customers on setting up and running their own Webshop. Performed customizations using HTML and CSS.

Customer Support Webshop Setup HTML CSS Client Communication Technical Support Documentation Web Development

SharePoint Administrator

Diebold Nixdorf

Jul 2016 - Aug 2017 (1 year 1 month)

Provided international second-level support for applications and standard templates. Supported the migration of the SharePoint Extranet environment from 2007 to 2013.

SharePoint Administration Application Support Functional Testing SharePoint)User Training IT Support

Education

Degrees, certifications, and relevant coursework

University of Amsterdam

Bachelor, Economics and Business

Studied Economics and Business at the University of Amsterdam, focusing on key economic principles and business strategies. Gained knowledge in assessing risk factors and understanding business issues.