Open to opportunities

Kevin Chan

@kevinchan4

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Instructor support manager turning analytics into higher retention and growth.

Japan

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What I'm looking for

I’m looking for an education-operations role where I can build scalable onboarding and bilingual operating systems, use analytics to grow retention and revenue, and lead cross-functional programs across regions.

I’m a Japan Instructor Support Manager who builds repeatable onboarding and operating systems that improve readiness, retention, and revenue. At NOVA, I manage daily operations across the South Kyushu area, establish SOPs and KPI/financial tracking frameworks, and support new branch launches—driving aggressive growth in south Okinawa and top results in new client acquisition, client retention, and product sales.

I also specialize in turning data into action: I created a 10-stage regional onboarding program that reduced time-to-readiness by 3–4 months and instructor onboarding time by 30%, and contributed to a 22% quarterly revenue increase through sales analytics. Previously at Gaba, I led regional management teams across Nagoya/Tokyo/Kobe, rehabilitated at-risk engineering accounts, and standardized bilingual operational transparency while designing instructor development programs recognized at a national level.

Experience

Work history, roles, and key accomplishments

Current

Japan Instructor Support Manager

Current

NOVA

Aug 2023 - Present (2 years 10 months)

Supported the 2023 opening of the Kobe Sannomiya NOVA/Gaba branch by establishing SOPs, following up with staff, and analyzing early results for stakeholders. Managed South Kyushu operations, launched a 10-stage regional onboarding program, increased quarterly revenue 22%, and improved client retention to 89% while achieving a 97% course completion attendance rate.

SOP Development KPI Tracking Financial Analysis Sales Analytics Stakeholder Management Client Retention Program Delivery

Online Communications Consultant

Learnship Networks GmbH

Mar 2020 - Jul 2023 (3 years 4 months)

Provided educational services to 50+ unique clients across industries and coordinated remote delivery across time zones. Authored and executed TOEIC/IELTS and financial literacy curricula, and managed localized hospitality programs for international hotel chains using Google Workspace, Slack, and Asana.

Curriculum Development Remote Project Coordination Google Workspace Slack Asana Localization

Japan Instructor Support Manager (ISM)

Gaba Corporation

Oct 2014 - Jan 2020 (5 years 3 months)

Led regional instructor support teams across Nagoya, Tokyo, and Kobe, achieving 95% average active utilization and 85% retention through schedule optimization. Rehabilitated 13 at-risk engineering accounts via a 30-hour monthly recovery protocol and institutionalized bilingual standards and a 10-stage professional development program recognized at company level in 2015.

Regional Operations Management Contract Benchmark Remediation Process Improvement

Japan Language Instructor

Gaba Corporation

Jun 2012 - Sep 2014 (2 years 3 months)

Provided language instruction services in Kobe and used consultative, data-driven strategies to support top-tier client acquisition and a top-10 national sales velocity ranking (2013–2014). Reduced operational rescheduling rates by 56% (23% to under 10%) through an optimized scheduling design and maintained a 4.8/5 evaluation average while managing 200+ annual workstreams using Notion and Google W

Language Instruction Data Driven Sales Scheduling Optimization Risk Mitigation Notion Google Workspace Performance Tracking