@keshialacey
Business Analyst at Ameren investigating AMI incidents and improving utility operations through root-cause analysis and UAT.
United StatesAt Ameren, I investigate AMI issues with teams across Network Engineering, Cybersecurity, Application Support, and Field Operations. I analyze production incidents, communicate root causes, and help improve operational processes.
I’ve also served as Product Owner for AutoCAD at Metropolitan St. Louis Sewer District and Adobe Creative Cloud at Soft Surroundings. Across these roles, I supported application changes, performed UAT, and created technical documentation and training materials.
Work history, roles, and key accomplishments
Collaborate with Network Engineering, Cybersecurity, Application Support, and Field Operations to investigate AMI issues and coordinate resolution. Analyze production incidents to identify root causes, communicate findings, and improve operational processes.
ProSphere
Oct 2020 - Jan 2023 (2 years 3 months)
Investigated escalated application issues in ServiceNow and coordinated with technical teams through resolution. Performed UAT for software updates and supported authentication and Single Sign-On (SSO) changes.
Metropolitan St. Louis Sewer District
Nov 2019 - Sep 2020 (10 months)
Served as Product Owner for AutoCAD, supporting application changes and coordinating with users and IT teams. Performed UAT, maintained documentation, and worked with IT teams to resolve application issues.
Soft Surroundings
Apr 2014 - Oct 2019 (5 years 6 months)
Served as Product Owner for Adobe Creative Cloud and supported multi-site technology deployments. Identified recurring issues, coordinated resolution, and created user documentation and training materials.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
Grade: 3.8
Bachelor of Science in Information Technology with a focus on Application Development, graduated in May 2025 with a GPA of 3.8.
Software and tools used professionally
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