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Kendel Edwards

@kendeledwards

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I resolve end-user IT issues across Windows, macOS, cloud, and service desk systems.

United States

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What I'm looking for

I'm looking to apply my hands-on IT support, troubleshooting, access management, and service desk experience to improve end-user operations, documentation, security, and ticket resolution.

I've supported end users across Windows 10/11, macOS, Office 365, and cloud environments, resolving hardware, software, connectivity, and access issues through ServiceNow and Jira.

As a CEO and Founder, I implemented MFA, password policies, role-based access controls, and secure user lifecycle processes using Active Directory and Azure AD. I also responded to a credential-related breach by reviewing authentication logs, revoking compromised permissions, and documenting the incident for audit and knowledge-base use.

In my current Fire Inspector/Technician role, I troubleshoot critical electronic networks, support remote client devices, manage service documentation, and resolve escalated issues on first contact 95% of the time.

Experience

Work history, roles, and key accomplishments

Current

Fire Inspector/Technician

Current

Unknown

May 2018 - Present (8 years 6 months)

Maintained 100% compliance with regulatory standards and safety codes across over 50 complex facility audits, ensuring zero safety violations or audit failures. Reduced client equipment downtime by 15% through systematic troubleshooting and root-cause analysis, and managed inspection reporting and asset tracking workflows.

Troubleshooting Root Cause Analysis ServiceNow Ticket Management Documentation Compliance Codes Windows 10 11 MacOS Remote Support Customer Service SLA Adherence

Chief Executive Officer & Founder

Unknown

Mar 2014 - Jan 2024 (9 years 10 months)

Directed corporate operations, state compliance filings, and strategic asset management, ensuring 100% adherence to regulatory standards. Provided comprehensive IT and desktop support across macOS, Windows 10/11, Office365, and cloud environments, and spearheaded enterprise security initiatives including MFA and role-based access controls.