@kemardouglas
Identity and Access Management Engineer at AT&T securing Azure and AWS systems with RBAC controls and compliance audits.
United StatesAt AT&T, I administer the ServiceNow ServiceCafe cloud platform, developing, testing, and deploying features while monitoring performance. I also enforce Azure AD access controls and RBAC policies, and conduct compliance audits.
Previously, as a Technical Consultant at Capgemini, I supported McDonald’s and Cox Communications environments. For Cox Communications, I managed incidents in ServiceNow, partnered with network engineers on recurring issues, and authored support guides.
Work history, roles, and key accomplishments
Administered the ServiceNow ServiceCafe cloud platform end to end, developing, testing, and deploying features while monitoring system performance to maintain 99.5% uptime. Enforced Azure AD access controls and RBAC policies, achieving zero compliance violations over 3 years.
Administered the ServiceNow ServiceCafe cloud platform end to end, developing, testing, and deploying features while monitoring system performance to maintain 99.5% uptime. Enforced Azure AD access controls and RBAC policies, achieving zero compliance violations over 3 years.
Degrees, certifications, and relevant coursework
Master of Science, Computer Science
Pursuing a Master of Science in Computer Science with an expected graduation in December 2027.
Bachelor of Science, Computer Science
Earned a Bachelor of Science in Computer Science.
Software and tools used professionally
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