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Kelsey Pintens

@kelseypintens

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Lead Product Designer with expertise in user experience and service design.

Zimbabwe

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What I'm looking for

I am looking for a role that values innovative design and collaboration, where I can lead impactful projects and mentor others.

As a Lead Product Designer with a strong background in user experience and service design, I have successfully driven product development from concept to launch. My recent role at Optera allowed me to design and launch a core supply chain carbon accounting product in just six months, showcasing my ability to deliver impactful solutions under tight deadlines. I take pride in streamlining processes, having reduced client onboarding time from weeks to hours, which significantly enhanced user satisfaction and operational efficiency.

Throughout my career, I have cultivated a deep understanding of user needs through exploratory research and have effectively communicated design strategies to align stakeholders across departments. My experience at Sovos as a Senior UX Designer involved leading the design for multiple B2B products, where I championed over 250 customer migrations through optimized designs, saving internal teams over 100 hours each month. I am passionate about mentoring junior designers and expanding design systems to foster collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Lead Product and Service Designer

Optera

Jan 2025 - Present (1 year 5 months)

Designed and launched the company’s core supply chain carbon accounting product from 0 to 1 in six months. Streamlined client onboarding, reducing setup time from weeks to hours.

Product Design Service Design Product Strategy Roadmap Development

Senior Product Designer

Optera

Nov 2023 - Present (2 years 7 months)

Conducted exploratory research to identify key opportunities and helped to define the product strategy and roadmap. Fostered strong cross-department relationships and effectively communicated design decisions to align stakeholders.

Product Design User Research Product Strategy Stakeholder Management Service Design

Senior UX Designer

Sovos

Apr 2023 - Present (3 years 2 months)

Led the design for multiple products at a B2B tax compliance company. Championed 250+ customer migrations through user research and optimized designs saving internal teams 100+ hours each month.

UX Design B2B Tax Compliance User Research Optimization

Mid-level UX Designer

Sovos

Jun 2021 - Present (5 years)

Optimized an onboarding experience that saved users 20+ hours per task. Identified product gaps through generative research and redesigned an email feature, leading to a 200% increase in feature adoption.

UX Design Onboarding Design Systems

UX Designer

HCA Healthcare

Dec 2018 - Present (7 years 6 months)

Designed for the largest for-profit healthcare provider in the US, creating solutions impacting 180+ hospitals and 2000+ additional sites of care. Led the design of a pillow speaker remote enabling patients to navigate a new smart TV app that scaled to 20+ hospitals across the nation.

UX Design Healthcare Mobile Design Application Design User Interface Design