Kelly C
@kellyc
Senior operations leader driving strategic transformation, scalable programs, and AI-enabled delivery excellence.
What I'm looking for
I am a Senior Operations Leader with 8+ years of experience bridging people, process, and performance to drive business growth across global consulting environments. I bring structure to ambiguity, build scalable programs, and lead automation initiatives that increase efficiency and enable teams to deliver results.
I have led delivery operations for thousands of consultants across multiple regions, developed executive dashboards and KPI reporting to link workforce data to business outcomes, and launched programs such as a Productivity Studio and Microsoft Copilot enablement to advance digital fluency and predictability.
I am a hands-on operator and trusted advisor to senior leadership, known for building frameworks from scratch, mentoring distributed teams, reducing attrition through engagement and development, and translating complex requirements into actionable workforce strategies.
Experience
Work history, roles, and key accomplishments
Senior Manager, Delivery Operations
Avanade
Feb 2018 - Sep 2025 (7 years 7 months)
Led Americas delivery operations across Technology, Advisory, and Experience for 4,000+ consultants, implementing AI-driven automation and reporting that improved predictability and reduced costs; scaled a Buenos Aires hub reducing operational costs ~40% and cut voluntary attrition to 3%.
Associate Director, People & Culture
WE
Jul 2014 - Feb 2018 (3 years 7 months)
Supported recruitment, onboarding, and workforce planning across North America and international offices, streamlining HR processes and leading cross-departmental projects to improve training and communication.
Education
Degrees, certifications, and relevant coursework
The New School for Public Engagement
Master of Arts, International Affairs
2008 - 2010
Master of Arts in International Affairs with field work in Kunming, China and recipient of merit scholarships.
University of Massachusetts Amherst
Bachelor of Arts, Economics
2002 - 2006
Bachelor of Arts in Economics with a semester abroad at Paris VII and recipient of a DOE scholarship.
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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