Open to opportunities

Kelly C

@kellyc

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Senior operations leader driving strategic transformation, scalable programs, and AI-enabled delivery excellence.

Canada

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What I'm looking for

I seek a leadership role where I can scale global delivery operations, drive transformation with AI and automation, mentor teams, and deliver measurable business impact.

I am a Senior Operations Leader with 8+ years of experience bridging people, process, and performance to drive business growth across global consulting environments. I bring structure to ambiguity, build scalable programs, and lead automation initiatives that increase efficiency and enable teams to deliver results.

I have led delivery operations for thousands of consultants across multiple regions, developed executive dashboards and KPI reporting to link workforce data to business outcomes, and launched programs such as a Productivity Studio and Microsoft Copilot enablement to advance digital fluency and predictability.

I am a hands-on operator and trusted advisor to senior leadership, known for building frameworks from scratch, mentoring distributed teams, reducing attrition through engagement and development, and translating complex requirements into actionable workforce strategies.

Experience

Work history, roles, and key accomplishments

Senior Manager, Delivery Operations

Avanade

Feb 2018 - Sep 2025 (7 years 7 months)

Led Americas delivery operations across Technology, Advisory, and Experience for 4,000+ consultants, implementing AI-driven automation and reporting that improved predictability and reduced costs; scaled a Buenos Aires hub reducing operational costs ~40% and cut voluntary attrition to 3%.

Workforce Planning Program Management Automation Stakeholder Management Change Management

Associate Director, People & Culture

Jul 2014 - Feb 2018 (3 years 7 months)

Supported recruitment, onboarding, and workforce planning across North America and international offices, streamlining HR processes and leading cross-departmental projects to improve training and communication.