Looking for a job

Keketso Masedi

@keketsomasedi

I manage customer records, client enquiries, and administrative workflows across remote support and logistics-focused operations.

South Africa

Message

What I'm looking for

I'm seeking a remote entry-level role in logistics administration, data capturing, operations administration, or digital customer support where I can manage records, support customers, learn new systems, and work independently.

I've handled high-volume customer communications at iTalk across telephone, email, and live chat, maintaining accurate digital records and resolving customer queries in a fast-paced environment.

I've also supported sales, property clients, and team workflows at Sharemont and Property Sales Machine, bringing organised follow-up, customer database management, and independent administrative support to remote operations roles.

Experience

Work history, roles, and key accomplishments

Customer Care Service

iTalk

Jun 2022 - Nov 2024 (2 years 5 months)

Handled high-volume inbound and outbound customer communications via telephone, email, and live chat. Maintained detailed customer records and updated interaction information in the company database.

Customer Service CRM Systems Email Communication Telephone Live Chat Upselling Problem Solving