Open to opportunities

Keiko Duncan

@keikoduncan

Customer-focused business owner combining POS operations, digital marketing, and tailored product experiences for online growth.

Canada

Message

What I'm looking for

I’m looking for a customer-obsessed role where I can own daily operations, improve the visitor/customer experience, and support growth through social media and marketing—while using my POS, troubleshooting, and creative tools to deliver consistent results.

I’m a Canada-based business owner running an Etsy storefront that blends day-to-day operations with strong customer service. I manage daily operations for an online storefront producing personalized digital and physical products—processing transactions through Point of Sale (POS), answering inquiries, and recommending tailored options that keep customers confident and coming back.

I also bring hands-on experience from gallery roles and university events, where I delivered precise opening/closing procedures, visual merchandising, and visitor support while tracking traffic and common questions. Since 2024, I’ve supported high-volume environments—working closely with teams and volunteers, troubleshooting technology-related issues quickly, and contributing to measurable engagement growth (40+ visitors over two months; 8,000+ attendees at major university events).

Experience

Work history, roles, and key accomplishments

Current

Gallery Sitter - NEXT Gallery

Current

Toronto Metropolitan University

Mar 2026 - Present (3 months)

Support daily gallery operations with opening/closing procedures, facility cleaning, equipment powering, and floor setup for public visitors. Serve as the primary visitor contact and help improve attendance, contributing to a 40+ visitor increase over a two-month period.

Facility Setup & Closing Visual Merchandising Customer Service Team Collaboration

Current

Business Owner - Etsy

Current

Etsy (Milkywvvy Studios)

Jan 2026 - Present (5 months)

Manage day-to-day operations for an online storefront producing personalized digital and physical products. Designed and launched 13+ products while using social media and off-site promotions to drive traffic and sales.

POS systems Customer Support Transaction Processing Social Media Marketing

Gallery Volunteer - Vector Festival

InterAccess

Jan 2025 - Present (1 year 5 months)

Supported high-volume gallery festival operations to keep visitor flow smooth and the experience welcoming and professional. Helped with event setup, installation prep, and quick troubleshooting of technology issues on the floor.

Gallery Operations Installation Support Customer Experience

Student Ambassador

Toronto Metropolitan University

Jan 2024 - Present (2 years 5 months)

Delivered high-volume customer service at major university events with 8,000+ attendees, providing personalized guidance for students and parents. Managed campus resources and coordinated with 7+ ambassadors to create an inclusive, positive visitor experience.

High Volume Management event support Team Coordination Inventory Management Multitasking Time Management

Education

Degrees, certifications, and relevant coursework

Toronto Metropolitan University

Bachelor of Arts (BA)

Activities and societies: Smart Serve Certified; Toronto Food Handler Certificate; Microsoft 365 (Excel, Word); Mac & Windows OS; Adobe Creative Suite; Canva; HTML.

Earned a Bachelor of Arts (BA) at Toronto Metropolitan University. Coursework and training emphasized retail & customer service skills such as POS systems, customer support, conflict resolution, and time management.