Open to opportunities

Keerthana N

@keerthanan

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Aspiring software developer with strong customer support experience.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while contributing to a collaborative team environment focused on innovation and customer satisfaction.

My name is Keerthana, and I am a recent graduate with a Bachelor of Engineering in Electronics & Communication Engineering. I have a passion for technology and have developed a solid foundation in programming through various projects, including a Shopping Management System and an IoT-based Air & Water Monitoring System. My academic journey has equipped me with the skills necessary to tackle complex problems and deliver innovative solutions.

In my professional experience as a Customer Support Executive at iSON Xperience and Delxo Technologies, I honed my communication and problem-solving skills by assisting customers with technical inquiries and ensuring high satisfaction levels. I thrive in environments where I can contribute to process improvements and enhance user experiences. My technical skills include proficiency in Java, HTML, CSS, and JavaScript, among others, which I have applied in both academic projects and internships.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

iSON Xperience

Mar 2024 - Mar 2025 (1 year)

Handled customer inquiries via phone and email, maintaining high satisfaction levels. Resolved technical and billing issues, ensuring a positive user experience.

Customer Service Technical Support Billing Email Support Communication Problem Solving

Customer Support Executive

Delxo Technologies Pvt. Ltd

Oct 2023 - Mar 2024 (5 months)

Provided first-level support and issue resolution for product queries. Documented interactions and contributed to process improvement.

Product Support Documentation Process Improvement Customer Service

Education

Degrees, certifications, and relevant coursework

Maharaja Institute of Technology, Thandavapura

Bachelor of Engineering, Electronics & Communication Engineering

Studied Electronics & Communication Engineering. Gained foundational knowledge and practical skills in various aspects of electronics and communication.

MMK & SDM Girls PU College, Mysuru

Pre-University, PCMB

Completed Pre-University education with a focus on PCMB (Physics, Chemistry, Mathematics, Biology). Developed a strong academic foundation across science disciplines.