Kavleen Aulakh

At Trend Micro, I scale technical evaluations for 50+ enterprise prospects each quarter, achieving a 90% evaluation success rate and 100% retention by aligning demonstrations and proof-of-concept onboarding with customer security outcomes.

I've managed high-impact escalations across EDR/XDR, SIEM, endpoint protection, firewall, forensics, and IPS/IDS environments spanning Windows, Linux, AWS, GCP, Oracle Cloud, Solaris, and macOS. I also authored API documentation and support best practices that reduced ticket volume by 80%, while automation testing helped move release timelines from months to daily releases.

At Shared Services Canada, I independently upgraded more than 600 physical servers and 5,000 VMs across three data centres from vSphere 6.5 to 7.0U3x. I planned firmware and VMware patch cycles across HPE infrastructure while maintaining 99.9% uptime and supported disaster recovery, capacity planning, performance tuning, and data-centre migrations.

Earlier at Trend Micro, I resolved roughly 300 high-severity hybrid-cloud issues monthly, supported three multi-million-dollar deals, and served as the technical contact for 50 high-value enterprise accounts. I bring hands-on security, infrastructure, automation, customer escalation, and technical sales experience to complex enterprise environments.