Kaveri Aich
@kaveriaich
Workforce Management Analyst at HSBC forecasting and planning for all business areas.
IndiaWhat I'm looking for
At HSBC, I forecast and plan for all business areas, prepare reports and ad hoc analysis to meet business requirements, and use Aspect for forecasting and scheduling.
At Tata Consultancy Services, I coordinated call center staffing to support service-level objectives and monitored staffing levels with real-time reports. I also used Avaya CMS for report extraction and publishing, and managed project headcount records in Fieldglass and Workday.
At Concentrix Daksh India Services Pvt. Ltd, I supported data center migration reporting and compiled service delivery metrics. I used Excel workbooks, pivot tables, and complex formulas to consolidate project data and prepare metric decks.
Experience
Work history, roles, and key accomplishments
Responsible for forecasting, planning, and preparing reports for all business areas. Uses Aspect tool for forecasting and scheduling, and responds to business area emails.
Coordinates staffing allocation and monitors site to ensure optimal staffing levels. Manages headcount and uses tools like Avaya, Blue Pumpkin, and Verint 360 for scheduling.
Workforce Management Analyst
Concentrix Daksh India Services Pvt. Ltd
Sep 2018 - Jul 2019 (10 months)
Created and maintained migration checklists, governed and reported Data Center Migration project data for PMO and VP level. Synthesized data from multiple sources to produce consolidated views of project performance.
Customer Care Representative
Concentrix Daksh India Services Pvt. Ltd
Jul 2016 - Aug 2018 (2 years 1 month)
Compiled weekly service delivery implementation metrics using Excel workbooks and proprietary databases. Produced metric decks for review by Project Managers and Executives.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Bachelor of Commerce, Commerce
2012 - 2015
Pursued a Bachelor of Commerce degree from the University of Calcutta from 2012 to 2015.
Khalsa Model Senior Secondary School
12th, Commerce
2010 - 2012
Completed 12th grade in Commerce from Khalsa Model Senior Secondary School, CBSE, from 2010 to 2012.
Khalsa Model Senior Secondary School
10th
2009 - 2010
Completed 10th grade from Khalsa Model Senior Secondary School, CBSE, from 2009 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Kaveri?
You can contact Kaveri and 90k+ other talented remote workers on Himalayas.
Message KaveriGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
