At Commonwealth Bank of Australia, I analyse operational and business data to identify performance trends, service gaps and opportunities to improve productivity. I develop dashboards and reports that support management decisions.
At Allstate, I supported forecasting, scheduling and capacity planning across contact centre and insurance operations, including resource allocation across approximately 5,000 FTEs. I used SQL datasets and operational reporting to analyse staffing and performance metrics.
At Target, I monitored real-time operations and created dashboards from SQL datasets to improve visibility of operational metrics. I also supported scheduling and service-level improvement.
At Startek, I supported capacity planning and scheduling, and analysed workforce reports and business data for operational trends. Across my work, I contributed to reported cost savings of 2 million through resource planning and employee skilling, and received Employee of the Month recognition seven times, associated with 93% forecasting accuracy.
