At Relay Human Cloud India Pvt. Ltd., I manage and supervise a team of 25+ members and handle 15+ client accounts. I prepare and review SOPs, monitor SLAs and quality benchmarks, and contribute to KPI tracking.
I also collaborate with Learning & Development to develop accounting training modules and conduct performance reviews and coaching sessions. I identify process gaps, manage client escalations, and strengthen internal controls.
At Hallmark Global Technologies Pvt Ltd, I led accounting operations for a portfolio of 95+ hotel properties serving US and Canada clients, overseeing a team of 55 accountants. I standardized workflows and developed SOPs for quality checks, team training, and client onboarding.
Earlier, I handled accounting operations across multiple countries at Accuracy Info Labs, including GST and SST filings, payroll, and year-end reconciliations. I also built automated templates for recurring financial processes and coordinated international compliance and audits.
