Open to opportunities

Kattaliya Charoensuk

@kattaliyacha

Message

Detail-oriented quality professional with customer service background driving process improvement and team performance.

New Zealand

Message

What I'm looking for

I seek a role in quality or customer operations where I can coach teams, run audits, drive improvements, and contribute to training and process enhancements.

I am a detail-oriented quality professional with three years of experience in quality roles and a strong background in customer service. I have conducted audits, analyzed errors, and collaborated with training and operations teams to deliver actionable feedback that improves team performance.

I support new joiners through coaching and trainee programs, lead quality meetings, and create performance reports to guide improvements. I have hands-on experience implementing changes to resolve issues and align teams around policy and standards.

I bring exceptional communication and interpersonal skills, an ability to work independently or within teams, and a commitment to continual improvement demonstrated across contact center and hospitality roles.

Experience

Work history, roles, and key accomplishments

Quality Control Specialist

Hytech

May 2025 - Jul 2025 (2 months)

Developed and maintained QC/QA standards and created reports to reflect support performance while collaborating with trainers to implement improvement measures during a short-term internship.

Quality Assurance Auditing Report Writing Process Improvement

Quality Evaluator

Concentrix Malaysia

Jul 2022 - Dec 2024 (2 years 5 months)

Conducted monthly audits of advertiser cases to ensure accuracy and adherence to quality standards, collaborated with training and operations to align policy understanding, and coached new joiners to achieve ramp-up targets.

Auditing Coaching Reporting Cross Functional Collaboration Customer Support Tools

Customer Support

Concentrix Thailand

Sep 2021 - Jul 2022 (10 months)

Handled customer inquiries via email, live chat, and phone using proprietary tools, resolved technical and high-escalation issues, and ensured tracked high-quality responses while working flexible hours.

Customer Support Live Chat Email Support Troubleshooting Escalation Management CRM Tools

Front Office Supervisor

Maitria Mode Sukhumvit 15 Bangkok

Jan 2021 - Apr 2021 (3 months)

Supervised front desk operations including training staff, managing COVID-related procedures, handling guest communications and reservations, and coordinating between day and night teams to maintain service quality.

Front Desk Operations Staff Training Guest Relations Reservations Communication

Guest Service Supervisor

U Sukhumvit Bangkok Hotel

Jan 2017 - Dec 2020 (3 years 11 months)

Managed check-in/out processes, acted as concierge and receptionist, resolved guest complaints, supported the Assistant Front Office Manager, and trained staff to ensure smooth daily operations.

Check Out Concierge Services Complaint Resolution Staff Training