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Katrina Mwaniki

@katrinamwaniki

Aviation Security Agent at Tradewinds Aviation Services, trained and certified in aviation security and airline cabin crew.

Kenya

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What I'm looking for

Fully remote customer support, email/chat support or trust and safety role. I bring 3 years as an Aviation Security Agent, a Zendesk certificate and research experience. I speak English and Swahili fluently. Based in Kenya, open to employers hiring in Kenya or worldwide, with room to grow into QA, operations or data work.

At Tradewinds Aviation Services, I worked as an Aviation Security Agent and was trained, tested, and certified in accordance with International Civil Aviation Organization requirements and Kenya's Civil Aviation Regulation 2020.

I conducted investigations referred by the security team leader, submitted hazard and occurrence reports and collected and shared security intelligence.

As a Research Assistant with Emory University and Athena Infonomics with AMREC Consultants, I collected field data, conducted interviews and checked records for completeness and accuracy. I also submitted completed questionnaires through the ODK application.

With Cherie Blair Foundation for Women and Sinapis Group for the HerVenture project, I registered and educated clients on the HerVenture application, supported account creation and compiled fieldwork reports. I hold an IATA Airline Cabin Crew qualification with Distinction and was named the Best 2019 Kenyan Performer. I also have an ongoing diploma in Psychology at The University of Nairobi.

Experience

Work history, roles, and key accomplishments

Aviation Security Agent

Tradewinds Aviation Services

Nov 2022 - Nov 2025 (3 years)

Trained, tested, and certified by the Kenya Civil Aviation Association as a qualified Aviation Security Agent in accordance with ICAO and Civil Aviation Regulation 2020. Conducted investigations, reported safety occurrences, and supported safety and quality audits.

Aviation Security safety management Incident Reporting Investigation Quality Audits

Research Assistant

Emory University / Athena Infonomics / AMREC Consultants

Aug 2021 - Dec 2021 (4 months)

Collected and recorded primary data at field sites, conducted face-to-face interviews, and ensured data completeness and accuracy. Edited and submitted questionnaires via ODK application and translated scripts to Kiswahili as needed.

Data Collection Interviewing ODK Data Quality Translation

Field Assistant

Cherie Blair Foundation for Women / Sinapis Group - HerVentu

May 2021 - Jun 2021 (1 month)

Generated brand awareness through word-of-mouth marketing and registered 20 new clients per day to the HerVenture application. Assisted in content creation and compiled daily reports on fieldwork targets.

Marketing Customer Registration Content Creation Reporting

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Diploma, Psychology

2022 -

Grade: 3.8

Activities and societies: Debate Club

Pursuing a Diploma in Psychology from the Faculty of Arts and Social Sciences, with an expected completion in March 2027.

Zendesk

Certificate, Customer Service

Earned the Digital Customer Service Certificate.

Zendesk

Professional Certificate, Customer Service

Earned the Zendesk Customer Service Professional Certificate.

Tradewinds Training Services

Annual Refresher Courses, Aviation Safety

2024 - 2024

Completed annual refresher courses in aviation security, human factors, safety management systems, and dangerous goods training.

Kenya Utalii College

IATA Airline Cabin Crew, Aviation

2018 - 2019

Grade: Distinction

Completed IATA Airline Cabin Crew training with Distinction, recognized as the Best Kenyan Performer. Covered passenger and crew safety, emergency procedures, and aviation regulations.