Katina Alexander

Provided training, mentorship, and leadership to new hires, ensuring accuracy for member and benefit information. Conducted outreach to hospitals and medical records for discharge information and claims processing.

Processed and managed FNOL for over 150 aviation-related claims, ensuring compliance with industry regulations. Conducted thorough investigations of loss incidents and collaborated with aviation experts to assess damages.

Assisted in the initial intake and processing of claims, ensuring all documentation was collected accurately. Enhanced claims processing efficiency, resulting in a 20% reduction in FNOL submission time.

Managed outgoing calls, verified insurance for surgeries and appointments. Initiated pre-certifications, followed up on denied claims, with heavy data entry and document management.

Managed provider inquiries, concerns, and appeals, ensuring accurate billing for medical providers. Maintained effective communication with providers using various systems.

Coordinated training for new hires and managed work distribution for the team. Liaison for analysts with Provider Relations, ensuring accuracy in provider data.