Katie Phan

Career Summary & Professional Background

I am a dedicated professional with a diverse background spanning human resources, administration, and education. Recently, as an HR Specialist at Sagawa Express Co., Ltd., I managed training operations, tracked employee retention data, and utilized advanced data tools like Excel, VBA, and Power Query to automate HR reporting and workflows. Prior to that, I served as a School Administrative Assistant at Gregg International College, where I managed student records, coordinated admissions, and provided comprehensive administrative and counseling support for international students. My experience also includes restaurant operations at Shin Nihon Bussan Co., Ltd. and a UI/UX design internship at Yamamoto Engineering Co., Ltd., which enhanced my adaptability across various fast-paced environments.

Key Achievements & Skills

• Data Processing & Automation: Successfully utilized Excel, VBA, and Power Query to automate standard reporting, seat arrangements, and data handling workflows.

• Administrative & HR Operations: Streamlined training schedules, organized participant data, and supported retention initiatives and multi-departmental coordination.

• Student Services & Support: Managed admissions guidance, campus tours, document management, and counseling for multicultural and international student communities.

• Technical & Soft Skills: Proficient in data entry, spreadsheet creation, customer support, schedule management, cross-functional coordination, and basic UI/UX coordination.

Interests & Career Goals

I am passionate about optimizing data workflows, and providing top-tier administrative and customer support. I am actively looking for remote, online opportunities where I can apply my organizational strengths, excel processing skills, and dedication to help businesses grow efficiently.