Katie M
@katiem
I build coaching, onboarding, and quality-improvement practices that help people perform at their best.
SpainWhat I'm looking for
At Booking.com, I delivered onboarding and coaching for new hires and customer service agents, partnering with managers on structured feedback and action plans to improve performance.
I also analysed performance data in Tableau and Microsoft Power BI to identify trends and drive quality improvement, while collaborating across EMEA teams to maintain consistent standards.
Now, as an ICF Level 1 Professional Coach, I support individuals through reflective one-to-one conversations that build confidence, clarity, and practical next steps.
Experience
Work history, roles, and key accomplishments
Professional Coach (ICF Level 1)
Institute of Coaching Studies
Sep 2025 - Present (11 months)
Supporting individuals through one-to-one conversations focused on confidence and personal development. Creating a reflective, supportive space to help people build clarity and take practical steps forward.
Education
Degrees, certifications, and relevant coursework
Liverpool Hope University
Bachelor of Arts, Theology and Religious Studies
Grade: 2:1
BA (Hons) Theology and Religious Studies, 2:1.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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