Looking for a job

Kate Ecker

@kateecker

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Content manager at MEDIER AGENCY who managed and optimised content for the Dutch market.

Belgium

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What I'm looking for

I'm ready for a new challenge where I can put my organisational and customer service skills to use.

At MEDIER AGENCY, I managed and optimised content for the Dutch market, working with CMS platforms and content translation and localisation. I also coordinated content updates and used Excel for reporting and data management.

At TÉLÉPERFORMANCE, I provided customer support to Mercedes-Benz customers by phone, email and chat. After living in Greece and Italy for a year and a half, I'm ready for a new challenge where I can put my organisational and customer service skills to use.

Experience

Work history, roles, and key accomplishments

Content Manager

Medier Agency

May 2025 - Oct 2025 (5 months)

Managed and optimised content for the Dutch market, including content translation and localisation, quality assurance, and coordinating content updates. Used Excel for reporting and data management, and Jira for task management and collaboration with multidisciplinary teams.

CMS Content Management Translation Localization Quality Assurance Excel Jira Data Management Collaboration

Customer Service Representative

Teleperformance

Nov 2024 - May 2025 (6 months)

Provided professional customer support to Mercedes-Benz customers by phone, email, and chat. Handled enquiries about vehicles, services, and customer records, with a strong focus on customer satisfaction and problem-solving.

Customer Support Communication Skills Problem Solving Case Management Administration International Environment

Education

Degrees, certifications, and relevant coursework

Ursulinen Mechelen

Secondary Education, Health and Social Sciences

Studied Health and Social Sciences, gaining a strong foundation in psychology, pedagogy, and social sciences, with skills in understanding human behavior and effective communication.