Open to opportunities

Jean-Francois Castel-Branco

@jeanfrancoiscastelbr

Message

Bilingual professional with expertise in content management and customer support.

Belgium

Message

What I'm looking for

I am looking for a role that values creativity and collaboration, where I can leverage my diverse skills in content management and customer support while contributing to innovative projects.

I am a bilingual professional with a strong background in content management and the music industry. As the Head of Web & Content for a UK-based platform, I have successfully coordinated with artists, labels, and writers to curate and publish engaging content. My proficiency in tools like Excel has been instrumental in managing administrative tasks and data effectively.

In addition to my content management experience, I have a solid foundation in customer support from my time at Adobe, where I excelled in case management and client communication. My dedication to customer satisfaction earned me the Top Performer award multiple times. I also have a passion for teaching, having conducted workshops that focus on programming and creative skills, further showcasing my diverse skill set.

Experience

Work history, roles, and key accomplishments

Universal Agent for Adobe

Teleperformance Portugal

Jan 2023 - Dec 2025 (2 years 11 months)

Assisted customers with billing and technical issues, selling different subscriptions. Managed cases to ensure customer satisfaction and adherence to company policies.

Customer Support Billing Technical Support Client Communication

Current

Head of Web and Content

Current

Loose Lips

Jan 2015 - Present (10 years 4 months)

Led content management efforts, coordinating with artists, labels, and writers for timely publication. Managed administrative tasks including metadata encoding and press release creation.

Content Management Record Label Operations Metadata

Head Graphic Designer

Threads Radio

Jan 2023 - Dec 2025 (2 years 11 months)

Created artworks for schedules, individual shows, and one-off events. Acted as a visual identity and graphic design consultant, ensuring brand consistency.

Graphic Design Art Direction Visual Branding Adobe Creative Suite

Audio Specialist

Freelance

Jan 2017 - Dec 2023 (6 years 11 months)

Cleaned faulty audio and organized files using Izotope RX, Reaper, and Audacity. Mixed stems for bands, delivering high-quality audio outputs.

Audio Restoration IZotope RX Reaper Audacity Sound Synthesis Pure Data audio restoration

Programmer and Sound Artist

Ministry of Culture, Skopje, Macedonia

Jan 2020 - Dec 2022 (2 years 11 months)

Developed an interactive project involving Kinect sensors and ballet dancers. Used openFrameworks (C++ framework) to build an app for real-time data processing and OSC/MIDI data generation.

OpenFrameworks C++OSC MIDI Supercollider SuperCollider

Education

Degrees, certifications, and relevant coursework

Educative.io

Certificate, Programming

Completed courses in C++ basics and object-oriented programming. Currently pursuing a learning path to become a C++ Programmer, covering topics such as standard library, templates, concurrency, graph algorithms, and embedded programming.

Kadenze

Certificate, Audio Signal Processing

Completed a certificate in Real-Time Audio Signal Processing in Faust. Currently enrolled in a course on Physics-Based Sound Synthesis for Games and Interactive Systems.

STE Formations

Licentiate Degree, Web & CD Development

Studied web and CD development, with coursework covering Javascript, Photoshop, Final Cut, HTML, CSS, and Mathematics Logic. Gained practical experience in website building.