Kate Downer
@katedowner
Detail-oriented crew member and team lead who delivers excellent service and accurate content under tight deadlines.
What I'm looking for
I’m a detail-oriented professional with experience balancing multitasking, short deadlines, and strong organization. I communicate quickly and effectively with customers and coworkers while maintaining confidentiality and problem-solving in fast-paced environments.
Most recently, I served as a Crew Member at Wendy’s, delivering correct orders, supporting operations in multiple roles, and maintaining food health and safety standards. I also assessed team needs during busy shifts to provide timely assistance.
Earlier, I was a Team Lead at Income School, where I led 2–10 writers, evaluated submissions for accuracy and editorial standards, and onboarded new writers through training. I verified factual accuracy, guided writers on structure and formatting, and published articles on customer websites using Excel/Google Sheets to track claims, research notes, and completion dates.
Experience
Work history, roles, and key accomplishments
Delivered correct customer orders in a fast-paced environment, improving satisfaction and service efficiency. Maintained food health and safety standards and adapted to multiple roles to support operations during busy shifts.
Team Lead
Income School
Nov 2021 - Jun 2023 (1 year 7 months)
Led a team of 2–10 writers by evaluating submissions for accuracy, clarity, and alignment to editorial standards. Edited articles line-by-line, verified factual accuracy, trained new writers, and published content with correct formatting and accessibility.
Content Writer/Editor
Income School
Jan 2021 - Nov 2022 (1 year 10 months)
Crafted engaging blog posts in 2–4 hours by completing quality research and meeting mandatory word-count requirements. Managed claims and research notes in Excel/Google Sheets, edited drafts to support deadline delivery, and sourced images to improve visual appeal.
Education
Degrees, certifications, and relevant coursework
Brigham Young University–Idaho
English
2021 -
Studied English at Brigham Young University–Idaho beginning in 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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