Kate Downer

I’m a detail-oriented professional with experience balancing multitasking, short deadlines, and strong organization. I communicate quickly and effectively with customers and coworkers while maintaining confidentiality and problem-solving in fast-paced environments.

Most recently, I served as a Crew Member at Wendy’s, delivering correct orders, supporting operations in multiple roles, and maintaining food health and safety standards. I also assessed team needs during busy shifts to provide timely assistance.

Earlier, I was a Team Lead at Income School, where I led 2–10 writers, evaluated submissions for accuracy and editorial standards, and onboarded new writers through training. I verified factual accuracy, guided writers on structure and formatting, and published articles on customer websites using Excel/Google Sheets to track claims, research notes, and completion dates.