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Katarzyna Gąszcz

@katarzynagszcz

Demand Planning & Customer Service Manager at RAVENSBURGER who established a structured planning governance model.

At RAVENSBURGER, I designed and implemented a structured Demand Planning governance model, introducing forecast review cycles, consensus forecasting and clear responsibilities across functions. I also integrated statistical forecasting with Sales and Marketing inputs into a single planning framework.

Previously, I owned inventory health initiatives at AUTODOC and IMPERIAL BRANDS, including work to reduce excess and ageing stock and prevent write-offs. At MATTEL, I managed inventory planning and stock allocation for Amazon markets across Europe, and at COLGATE-PALMOLIVE I managed end-to-end order processes in SAP/APO.

Experience

Work history, roles, and key accomplishments

Current

Demand Planning & Customer Service Manager

Current

Ravensburger

Nov 2025 - Present (11 months)

Designed and implemented a structured Demand Planning governance model, introducing forecast review cycles and consensus forecasting. Leads a team of Demand Planning and Customer Service Specialists and drives cross-functional alignment across Sales, Marketing, Logistics, and Customer Service.

demand planning Forecasting Inventory Management Team Leadership SAP Power BI Cross Functional Collaboration

Inventory Manager

Autodoc

Dec 2024 - Nov 2025 (11 months)

Owned the Inventory Health agenda, driving initiatives to reduce excess, inactive, and slow-moving inventory while minimizing write-off risks. Managed demand and supply planning for the Oils category and led inventory governance and planning projects.

Inventory Management demand planning Supply Planning Power BI KPI Reporting Cross Functional Collaboration

Inventory Management E2E Planner

Imperial Brands

Jun 2022 - Nov 2024 (2 years 5 months)

Owned end-to-end Inventory Health management, driving ageing stock reduction and write-off prevention initiatives. Designed and implemented Inventory Health governance, including reporting, review routines, and decision-making processes.

Inventory Management Inventory health Governance Reporting Root Cause Analysis Cross Functional Collaboration

Inventory Analyst

Mattel

Nov 2017 - May 2022 (4 years 6 months)

Managed inventory planning and stock allocation for Amazon markets across Europe. Owned the quarterly shortage and excess review process, identifying cross-market inventory reallocation opportunities to improve product availability and reduce excess stock.

Inventory Planning Stock Allocation Promotional Planning Root Cause Analysis Process Improvement SAP

Sr Order to Invoice Analyst

Colgate-Palmolive

Aug 2015 - Oct 2017 (2 years 2 months)

Managed end-to-end order management processes in SAP/APO. Acted as the primary Customer Service contact, coordinating order, delivery, and issue resolution activities across Sales, Demand Planning, Warehouses, and Supply Chain teams.

Order Management SAP APO Customer Service Issue Resolution Mentorship