Kasey Cave

Lead a team of 28 across project management, customer service, publisher communications, and content, reporting directly to the CEO. Partner with cross-functional leaders to align teams, resolve customer issues, and improve the experience across NO BS Marketplace and ReachMark.

Work with business owners and upper management to develop presale strategies, business launch plans, community-building events, and customer experience initiatives. Collaborate with leadership to plan presale activities, build community engagement, identify operational needs, and develop practical strategies for implementation.

Used customer behavior and service data to improve activation, retention, re-engagement, and recovery journeys. Mapped welcome, follow-up, reorder, and support touchpoints to translate patterns into clearer team actions and customer communication.

Managed an average portfolio of 50-80 B2B accounts, with VIP clients representing roughly 60-70% of the portfolio. Led client calls, onboarding, training, issue resolution, retention, and digital strategy across SEO and marketing services.

Managed client relationships and digital marketing projects, translating goals into action plans and coordinating deliverables across teams.

Recruited through MarketSource and MarketStar programs and worked directly with Sharp, LG, HP, OnePlus, and Nintendo, supporting retail partners across East Coast and Southeast territories. Built retailer relationships, trained store teams, supported launches and events, and represented products with customers.

Resolved end-user technology issues, documented solutions, and explained technical steps in clear, practical language.

Studied marketing at Greenville Technical College.