Karthik K

Implemented B2C Commerce-to-OMS integrations for order and returns flows, including order export, OrderSummary creation, and multi-currency order ingestion. Delivered OMS order-lifecycle enhancements and set up GitHub-based CI/CD pipelines.

Led the Salesforce B2C Commerce (SFCC) track for a digital transformation initiative, designing integrations between SFCC, OMS, Service Cloud, and Salesforce Platform. Developed self-service return workflows and real-time shipment tracking, reducing WISMO tickets by 25%.

Led the B2C Commerce side of the Salesforce B2C CRM Sync integration, enabling customer profile synchronization across B2C Commerce, Marketing Cloud, and Salesforce Platform. Integrated Collect.js for analytics and improved site performance and SEO.

Built reusable front-end components for an internal event website, reducing development time by 25%. Integrated PayPal for secure checkout and revamped the checkout flow, resulting in faster checkout and reduced cart abandonment.

Designed and implemented a custom React-based calendar for WFH/WFO selection in the Coworker Social Media App, boosting adoption by 60%. Built reusable UI components and integrated the frontend with backend APIs.

Grade: 8.56/10

Pursued a B.Tech. in Information Technology, achieving a CGPA of 8.56/10.