Karolay Cespedes

Entered and maintained accurate electronic records and case documentation across multiple systems. Verified identity and reviewed information for accuracy and completeness, following confidentiality and compliance requirements.

Verified member identity and entered account updates accurately while following confidentiality and compliance requirements. Processed enrollment changes, service requests, and account maintenance in multiple systems.

Managed daily operations for a multi-service business, including bar, food service, and takeout. Maintained inventory, purchasing, vendor, and financial records across multiple product lines.

Processed service requests and updated customer accounts across multiple systems while maintaining accurate electronic records. Investigated and resolved order discrepancies, including missing items, delivery issues, and billing concerns.

Maintained shipment, inventory, and operational records within warehouse management systems while ensuring data accuracy and timely updates. Reviewed shipping documentation and invoices to identify discrepancies.

Co-built a wireless retail business from a single store to 5 locations within the first year and approximately 27 stores, working in every role from sales to inventory to back-office operations. Built the company's inventory and operations records from a blank slate in a B2B Salesforce platform.

Opened or closed the store as keyholder, counting and balancing the safe and verifying cash totals against company records. Prepared bank deposits, collected excess cash from registers, and ran end-of-day sales reports.

Completed high school education, earning a diploma.