Karma Tenzin
@karmatenzin
Business owner at S & Kay Cleaning Services who generated AUD $4.66M across paid and non-paid acquisition channels.
BhutanWhat I'm looking for
At S & Kay Cleaning Services, I managed day-to-day operations across scheduling, service delivery, quality assurance, customer communication and invoicing. Across paid and non-paid acquisition channels, the business generated AUD $4.66M and served 9,856 customers.
I coordinated up to 27 subcontractors and four office staff, handling job allocation, booking workflows and issue resolution. I also built repeatable workflows for end-of-lease cleaning, customer follow-up, contractor coordination and geographic expansion.
I managed lead generation and measurement using Google Ads, Google Analytics 4, Google Tag Manager, SEO and WordPress. I reviewed ad performance, lead quality, quotations and booking outcomes to inform marketing and operational decisions.
At Arya Rental Pty Ltd, I coordinated marketing activities and promotional plans, and conducted market research to inform positioning and campaign decisions. I hold an MBA in Marketing from Edith Cowan University and am seeking opportunities in operations management, business development, commercial operations or digital marketing.
Experience
Work history, roles, and key accomplishments
Owner / Operator
S & Kay Cleaning Services
Jan 2024 - Oct 2026 (2 years 9 months)
Led day-to-day operations including scheduling, service delivery, quality assurance, customer communication, and invoicing. Coordinated a network of up to 27 subcontractors and four office staff, and managed digital lead generation and measurement.
Marketing Manager
Arya Rental Pty Ltd
Jul 2021 - Nov 2023 (2 years 4 months)
Coordinated marketing activities and promotional plans to support brand awareness and sales objectives. Conducted market research and monitored industry trends to inform positioning and campaign decisions.
Site Supervisor
Assetlink
Aug 2021 - Jul 2022 (11 months)
Monitored cleaning standards, safe work practices, and compliance with service specifications. Oversaw supplies, equipment condition, and site operational readiness.
Liquor Team Member
BWS
Sep 2020 - Feb 2022 (1 year 5 months)
Delivered customer service and product recommendations while supporting inventory management and cash reconciliation.
Cleaner
Airlite Group
May 2018 - Dec 2020 (2 years 7 months)
Delivered cleaning services to site standards and followed established operational procedures.
Marketing Team
YulCart
Nov 2015 - Mar 2016 (4 months)
Supported promotional coordination and evaluation of marketing activities with cross-functional colleagues.
Education
Degrees, certifications, and relevant coursework
Edith Cowan University
Master of Business Administration, Marketing
2019 - 2021
Master of Business Administration with a focus on Marketing, completed in 2021.
Royal Thimphu College
Bachelor of Business Administration, Entrepreneurship
2014 - 2017
Bachelor of Business Administration with a focus on Entrepreneurship, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
BhutanAuthorized to work in
AustraliaSalary expectations
Social media
Job categories
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