Karla Sanabria

I’m a strategic leader specialized in personnel growth and development, with a solid track record in customer service and recruitment. I bring extensive experience leading high-performing teams, building client partnerships, and optimizing processes to deliver measurable outcomes.

I currently work as a Quality and Sustainability Management Consultant, where I lead and enhance quality and environmental monitoring strategies while ensuring compliance with national regulations. I design and implement action plans according to ISO standards, and I drive long-term objective achievement by making sure the team has the necessary tools.

Previously, I served as a bilingual supervisor at TaskUs and Teleperformance, leading call, chat, and payments teams and supporting customer service team development. I used personalized follow-up strategies, growth plans, and motivational approaches to ensure the monthly achievement of corporate goals, keeping targets above 80% while strengthening overall performance.

Earlier in my career, I was a Junior research assistant at the International Tropical Agriculture Center, where I planned strategies for a sustainable agriculture project using technological tools adapted to agricultural territories. I managed work with farming communities, provided ongoing training in environmentally friendly techniques, and structured a scientific and photographic project to monitor crop growth in different regions using drones—an experience that shaped how I approach data, risk, and continuous improvement.