Open to opportunities

Karen Mercado

@karenmercado

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Senior UX/UI Designer specializing in design systems, accessibility, and high-fidelity prototyping to boost engagement.

Mexico

Message

What I'm looking for

I’m looking for a senior UX/UI role where I can lead accessibility-first design systems, run user research, and partner with engineers to ship high-fidelity prototypes that improve retention and engagement.

I’m a Senior Experience Designer with 9+ years of experience crafting intuitive digital solutions for global brands like Disney, Microsoft, and T-Mobile. I specialize in User Research, Design Systems, and High-Fidelity Prototyping, using tools like Figma and Adobe CC to turn complex needs into clear, usable experiences.

At Concentrix Catalyst (Remote), I lead UX/UI initiatives for Fortune 500 clients with a strong focus on accessibility and retention. I co-led the Staying Sharp (AARP) app design—building a comprehensive Design System and ensuring WCAG compliance—then redesigned a legacy B2B Insurance Portal, optimizing complex workflows (contract extended from 3 to 8 months). I also run remote user research, collaborate closely with developers, and drive high-fidelity prototypes into implementation.

Earlier at GETACLUB (Remote), I spearheaded user research and competitor analysis to uncover friction points and improve conversion across the customer journey. I deliver UX documentation—from wireframes to personas—and use behavioral insights to create journey maps that accelerate development and strengthen cross-functional alignment. My background also includes communications leadership and editorial/animation work, which fuels how I approach storytelling, clarity, and engagement in every interface.

Experience

Work history, roles, and key accomplishments

Current

Sr. Experience Designer

Current

Concentrix Catalyst

Jan 2020 - Present (6 years 5 months)

Led UX/UI initiatives for Fortune 500 clients with a focus on accessibility and retention. Co-led the Staying Sharp (AARP) app design by building a comprehensive design system aligned to WCAG, and redesigned a legacy B2B insurance portal, extending a contract from 3 to 8 months while partnering with developers to implement high-fidelity prototypes.

Figma Adobe Creative Cloud Design Systems Accessibility User Research UX UI Design User Journeys

UX/UI Designer

Getaclub

Jan 2020 - Jan 2021 (1 year)

Conducted user research and competitor analysis to identify friction points and improve conversion opportunities across the customer journey. Designed experience flows and journey maps, produced UX documentation (wireframes, personas), and supported cross-functional alignment to accelerate development and improve usability and retention.

User Research Competitive Analysis Journey Mapping Personas Wireframing UX UI Design Conversion Optimization

Communications Manager

Ases Ecological And Sustainable Services

Jan 2016 - Jan 2020 (4 years)

Led design and marketing operations for a team of six, managing budgets, campaign strategy, and end-to-end content production across web and social. Directed brand-consistent visual storytelling across sub-brands through photography, video editing, and web design.

Team Leadership Budget Management Campaign Strategy Web Design Video Editing Photography Brand Consistency Content Production

Editor and Animator

Driver Studios

Jan 2014 - Jan 2016 (2 years)

Collaborated with clients including Disney, Mattel, and Nintendo to deliver branded content. Illustrated, animated, and edited a weekly children’s show, enhancing engagement through storytelling and visual appeal.

Illustration Animation Video Editing Storytelling Content Production Creative Direction