JCJessi Contreras
@jessicontreras
Senior Product Designer with expertise in design systems and mentorship.
MexicoWhat I'm looking for
As a Senior Product Designer with over 10 years of experience, I specialize in shaping product vision and leading design system strategy. My focus is on delivering accessible and scalable solutions for SaaS, B2B, and B2C products. I excel at aligning user needs with business goals, driving data-informed design decisions, and collaborating with cross-functional teams to achieve measurable product outcomes.
In my current role at Benchmark Email, I lead a team in managing design system strategy for a new responsive SaaS email marketing platform, significantly reducing design time by 40%. My experience includes establishing UX research workflows that cut research turnaround by 65%, ensuring that our design decisions are grounded in user insights. I am passionate about mentoring junior designers and fostering a collaborative, growth-focused team culture.
Throughout my career, I have directed cross-functional efforts to implement design systems and improve user experiences, achieving notable results such as increased user connections and enhanced product features. I am dedicated to delivering high-impact, user-centered experiences and continuously improving design quality across teams.
Experience
Work history, roles, and key accomplishments
Senior Product Designer (acting as Lead)
Benchmark Email
Oct 2023 - Present (1 year 8 months)
Led strategic design initiatives for a new responsive SaaS email marketing platform, managing design system strategy to ensure scalable, accessible UI and reduce design time by 40%. Collaborated with product and engineering teams to align design initiatives, improving dev collaboration and accelerating feature delivery while establishing UX research workflows that cut turnaround by 65%.
Senior UX Designer (acting as Lead)
Encora Inc.
Nov 2022 - Present (2 years 7 months)
Directed cross-functional efforts to implement Keen.com’s first design system, aligning rebrand with product vision and ensuring WCAG AA compliance. Collaborated with the Growth team to prioritize UX improvements, enhancing core features and flows to drive measurable gains in user connections and acquisition, and mentored designers to improve UX design quality.
UX Designer
Encora Inc.
Aug 2021 - Present (3 years 10 months)
Collaborated with product leadership to define vision and strategy for a new cross-platform digital advertising platform, leading UX research and design execution. Conducted heuristic evaluations and accessibility audits, ensuring full WCAG AA compliance across web and mobile, and led UI and product design to deliver a seamless multi-platform experience achieving strong early adoption.
Senior UI Designer & UX Designer
Suyana Tecnologias
Jul 2017 - Present (7 years 11 months)
Revamped the platform’s web UI and led end-to-end UX design for Android, collaborating closely with developers to deliver a seamless mobile app experience. Designed and launched the Android app, achieving 40% adoption by field workers within 4 months, and directed digital marketing strategy, overseeing visual, packaging, and corporate branding initiatives.
UI Designer
Self-Employed
Feb 2014 - Present (11 years 4 months)
Managed UI/UX design projects for international clients, delivering mobile apps, websites, landing pages, and email campaigns. Collaborated with global teams to deliver user-centered, brand-aligned solutions.
Graphic Designer
Self-Employed
Feb 2012 - Present (13 years 4 months)
Produced digital and print assets to boost engagement and visibility for individuals and local brands. This role involved creating various visual materials to support marketing and branding efforts.
Education
Degrees, certifications, and relevant coursework
Universidad del Zulia
BA, Graphic Design
Grade: CumLaude
Graduated CumLaude in Graphic Design in 2013. Studied various aspects of graphic design, including digital and print media.
Figmaster
Certification, Design Systems
Completed a Design System expert course in 2022, focusing on advanced strategies and practices for design systems.
Coderhouse
Certification, UX Design
Obtained a UX Design Certification in 2021 from Coderhouse. This program covered key principles and methodologies in user experience design.
Tech stack
Software and tools used professionally
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