Karen Dommar

Managed and maintained core business applications supporting Real Estate Lending, ensuring high system availability and compliance with security protocols. Led pre- and post-release testing for new features and updates, collaborating with IT and Business Intelligence teams to integrate automation tools and streamline analytics. Designed and automated workflows, resulting in reduced manual processi

Served as primary liaison between stakeholders and cross-functional teams in an Agile environment for large-scale technology projects, including a successful online banking system rollout. Authored and maintained Business Requirement Documents, proactively identifying and resolving potential issues before deployment. Conducted manual and automated testing, tracked bugs, and recommended enhancement

Processed high volumes of loan applications, consistently meeting accuracy and deadline targets. Coordinated with internal teams and external partners to ensure timely loan closings and customer satisfaction. Developed strong client relationships, resulting in repeat business and positive feedback.

Negotiated and implemented custom repayment plans for delinquent accounts, reducing default rates and supporting customer financial education. Analyzed profit & loss statements to recommend optimal solutions for account recovery. Mentored colleagues on quality controls and customer service best practices.

Conducted compliance audits of loan files, identifying discrepancies and implementing process improvements to enhance accuracy and regulatory adherence. Provided regulatory training to team members, promoting a culture of compliance.

Managed inbound/outbound calls in a high-volume environment, consistently ranking as a top performer in customer satisfaction and collections effectiveness. Selected as Team Lead to implement collaborative knowledge-sharing and process improvement initiatives.

Activities and societies: .

Grade: 3.8

Activities and societies: .

Completed an Associate of Science degree in Business Administration. This program provided a foundational understanding of business principles and practices.

Obtained the Certified ScrumMaster® certification from SCRUM Alliance. This certification demonstrates proficiency in Agile project management methodologies and Scrum framework.