At Persistent Systems, I led development of performance analytics dashboards that help leadership track service-level metrics. I also helped identify and prioritize about 60 services impacting customer experience, contributing to a 12% increase in new customer retention and a 38% improvement in existing retention.
I designed scalable data pipelines using AWS Athena and Glue, and drove Qlik Sense dashboard consolidation that reduced the dashboard footprint by 22% while maintaining coverage across 200+ dashboards. I partnered with director-level stakeholders to turn performance data into actionable business strategies.
At Amazon, I built data pipelines that eliminated about 120 FTE of manual effort and developed executive dashboards for WBR/MBR reviews. My work also included KPI frameworks and predictive sales pipelines; earlier, I automated reporting and analyzed merchant performance using SQL and Excel.
