Ahmad Affan

Analysed large-scale customer service operations and implemented backend process improvements that reduced resolution time by 20% and negative ratings by 30%. Automated workflows using Python (Pandas) and AWS to streamline data pipelines and reporting while collaborating with engineering squads on backend features.

Translated complex backend and business requirements into technical specifications and conducted gap analysis and system architecture reviews to propose scalable AWS and SQL-based solutions. Led UAT, test case design, and defect tracking to validate backend workflows and ensure production readiness.

Documented and maintained backend process requirements, supported data modelling and SQL-driven use cases, and improved Tableau dashboards to enhance stakeholder decision-making. Assisted backend engineers with process mapping and post-deployment fixes to improve system reliability.

Collaborated with backend engineering teams to develop and optimize scalable website infrastructure and SQL Server databases, improving query performance and traffic handling. Contributed to backend system enhancements ensuring efficient data storage and live platform reliability.

Completed Bachelor of Technology in Computer Science at Mangalam Institute of Management and Technology from 2013 to 2016.

Completed GNIIT Diploma in Software Engineering through NIIT Ltd. between 2013 and 2016.