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@ahmadaffan
I am a results-driven backend and business analyst improving backend systems.
I am a Backend & Business Analyst with 6+ years' experience building resilient backend systems, leveraging distributed architectures, and applying data-driven decision-making across AWS and GCP. I work with Python, SQL, RDBMS and tools like Pandas, JupyterLab and Tableau to design scalable, efficient solutions.
At Amazon I automated workflows and backend processes to cut resolution time by 20% and reduce negative ratings by 30%, while creating documentation, roadmaps and collaborating with cross-functional engineering teams. Previously at GlobalLogic and Wigzo I translated complex requirements into technical specifications, led UAT and improved reporting dashboards to support production readiness and stakeholder decision-making.
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Work history, roles, and key accomplishments
Analysed large-scale customer service operations and implemented backend process improvements that reduced resolution time by 20% and negative ratings by 30%. Automated workflows using Python (Pandas) and AWS to streamline data pipelines and reporting while collaborating with engineering squads on backend features.
GlobalLogic
Sep 2021 - Mar 2023 (1 year 6 months)
Translated complex backend and business requirements into technical specifications and conducted gap analysis and system architecture reviews to propose scalable AWS and SQL-based solutions. Led UAT, test case design, and defect tracking to validate backend workflows and ensure production readiness.
GlobalLogic
Oct 2018 - Sep 2021 (2 years 11 months)
Documented and maintained backend process requirements, supported data modelling and SQL-driven use cases, and improved Tableau dashboards to enhance stakeholder decision-making. Assisted backend engineers with process mapping and post-deployment fixes to improve system reliability.
Wigzo Technologies
Aug 2016 - Sep 2018 (2 years 1 month)
Collaborated with backend engineering teams to develop and optimize scalable website infrastructure and SQL Server databases, improving query performance and traffic handling. Contributed to backend system enhancements ensuring efficient data storage and live platform reliability.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Computer Science
2013 - 2016
Completed Bachelor of Technology in Computer Science at Mangalam Institute of Management and Technology from 2013 to 2016.
Diploma in Software Engineering (GNIIT), Software Engineering
2013 - 2016
Completed GNIIT Diploma in Software Engineering through NIIT Ltd. between 2013 and 2016.
Software and tools used professionally
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