Gaurav User
@kapoordcu
Staff Software Engineer wit h 14+ years building distributed systems and cloud-native platforms.
What I'm looking for
I’m a Staff Engineer focused on distributed systems and AI-enabled backend platforms. I develop proof-of-concept and production-ready solutions that translate directly into measurable business value, efficiency gains, and better user experiences.
In my current role, I support AI use cases through LLM APIs and end-to-end agentic workflows, including prompt orchestration, tool calling, workflow routing, contextual enrichment, and response validation. I build reliable backend services using Java, Spring Boot, REST APIs, microservices, and event-driven architecture with Kafka and SQS.
I also lead infrastructure modernization—migrating and evolving systems on OCI and Kubernetes with Terraform—aiming for scalable, zero-downtime deployments.
Previously, I built and maintained large distributed components for Medallia’s cloud using Python and FastAPI, helping enterprise customers accelerate time-to-engage. I’ve also delivered DevOps automation, observability, and production operations improvements—reducing onboarding effort, strengthening incident readiness, and modernizing payment integrations for high-scale, always-on systems.
Experience
Work history, roles, and key accomplishments
Developed proof-of-concept and production-ready solutions that deliver measurable business value, efficiency gains, and improved user experience, including AI features using LLM APIs and response validation. Led OCI infrastructure and Kubernetes migrations using Terraform to enable scalable, zero-downtime deployments.
Built and maintained large distributed components running Medallia’s cloud used by enterprise customers, helping accelerate time-to-engage. Contributed to fault-tolerant, highly available backend systems and collaborated on 24/7 incident support for global customers.
Implemented automated KYC and AML workflows to eliminate manual steps and reduce customer onboarding time from days to hours. Built and maintained DevOps tooling and deployments using Terraform and container orchestration.
Java Software Engineer
eDreams
Jun 2021 - Mar 2022 (9 months)
Supported production operations for a prime checkout team and contributed to feature-controlled rollouts and third-party payment integrations for 7.8 million active customers. Led a token-based payment modernization effort, reducing payment failures and improving membership uptime.
Education
Degrees, certifications, and relevant coursework
IIIT Bangalore
Master of Technology (M.Tech), Information Technology
2009 - 2011
Grade: 73%
Completed an M.Tech in Information Technology at IIIT Bangalore.
MMM Engineering College
Bachelor of Technology (B.Tech), Electronics & Communication
2004 - 2008
Completed a B.Tech in Electronics & Communication at MMM Engineering College.
Dublin City University
Master of Engineering, Engineering
Completed a Master of Engineering at Dublin City University in Dublin, Ireland.
Tech stack
Software and tools used professionally
Availability
Location
Salary expectations
Social media
Job categories
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