Kamlesh Nishad

I handle customer support across admissions and refunds at Whitehat Education Technology, where I manage course details, payment updates, loan partner updates, and refund requests.

I’ve worked closely with the payments team to keep customer communications accurate and timely, and I proactively contact potential defaulter customers to address payment delays. I also investigate escalated refund requests to resolve issues amicably.

Before that, I was a Customer Support Specialist at Ziffi (DocSuggest Healthcare), managing salon appointment inquiries—scheduling, pricing, and service information—and connecting leads from the company website or marketing channels to book appointments.

I communicated pricing clearly, obtained verbal approval before confirming appointments, shared appointment details via text reminders, and coordinated with backend and content teams on updates for payments, refunds, and discount coupons.