Open to opportunities

Kaitlyn Hodgkiss

@kaitlynhodgkiss

Message

Creative user experience designer with strong communication and project management skills.

Canada

Message

What I'm looking for

I am looking for a role that fosters creativity and collaboration, offering opportunities for professional growth and impactful projects.

I am a dedicated and detail-oriented professional currently pursuing an Honours Bachelor of Arts in Communication Studies and User Experience Design at Wilfrid Laurier University. My academic journey has equipped me with the skills to critically analyze products and user experiences, allowing me to create impactful solutions that drive sales and enhance user satisfaction.

In my recent role as a User Experience Technical Writer and Project Manager at Rolmaster Conveyors, I collaborated with engineering and marketing teams to produce clear and precise documentation for conveyor systems. My experience in event marketing with Techtronic Industries further honed my ability to execute strategic campaigns and foster strong relationships with customers and partners. I thrive in collaborative environments and am passionate about delivering exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Server/Bartender

Current

St.Louis Bar & Grill

Sep 2022 - Present (2 years 9 months)

Delivered food and beverages to multiple customers promptly and efficiently, ensuring a positive dining experience. Maintained clean and organized table settings by replenishing courses, refilling beverages, and providing utensils as needed. Accurately processed various payment methods and provided correct change to customers.

Customer Service Payment Processing Table Management Time Management

UX Technical Writer & Project Manager

Rolmaster Conveyors

Apr 2024 - Aug 2024 (4 months)

Collaborated with engineering and marketing to gather product information and ensure documentation aligns with brand guidelines. Created clear, detailed installation and maintenance manuals for conveyor systems and product lines. Designed cover templates, product photos, and visuals using Adobe and Figma to enhance documentation clarity.

Technical Writing Project Management Adobe Figma Content Creation Troubleshooting Documentation

Event Marketing Specialist

Techtronic Industries

May 2023 - Aug 2023 (3 months)

Delivered exceptional sales support and service to enhance customer satisfaction and drive product sales. Coordinated and executed creative in-store events with engaging setups, posters, and giveaways to promote TTI products. Conducted in-store training, product demonstrations, and events to educate store associates, management, and customers.

Event Marketing Sales Support Customer Satisfaction Product Demonstrations Relationship Building

Event Marketing Specialist

Techtronic Industries

May 2022 - Aug 2022 (3 months)

Event Marketing Sales Support Customer Satisfaction Product Demonstrations Relationship Building

Administrative Assistant

Eramosa Physiotherapy

Oct 2020 - Aug 2021 (10 months)

Managed patient check-ins and scheduled follow-up appointments using PracticePerfect software. Handled patient payments and processed insurance statements for various providers, ensuring accuracy and timely submission. Effectively communicated with WSIB, Trillium, and other insurance companies regarding patient issues, payment inquiries, and claims through phone and email.

Practice Perfect Scheduling Payment Processing Claims Communication Administrative Support

Education

Degrees, certifications, and relevant coursework

Wilfrid Laurier University

Honours Bachelor of Arts, Communication Studies & User Experience Design

Completed projects simulating real-life consumer/user needs to drive sales and enhance user experience. Critically analyzed products, advertisements, and websites to improve strategies. Executed UX design initiatives, content inventory/analyses, competitive analysis, and consumer behavior studies.