Kaisar Pandith

I’m a results-driven customer operations and inside sales professional with 4+ years of experience improving sales conversions, customer engagement, and telecom technical support outcomes. I focus on fast issue resolution, strong communication, and measurable performance.

In my current role as Team Leader at DR ITM LTD, I lead 20+ associates across voice, chat, and email support, achieving 97% SLA adherence through performance monitoring. I improved team productivity by 25% through coaching, while managing queue handling, reporting, and reducing escalations by identifying process gaps.

Previously as a Senior Customer Care Executive / Acting Team Manager at Alorica India, I led 15–20 agents in a high-volume environment, strengthened CSAT and quality metrics, and mentored team members into SME roles. With hands-on telecom support from Teleperformance India—especially satellite signal troubleshooting and connectivity issue resolution—I bring a balanced mix of customer-first service and data-informed decision-making.