Kailey Koo

I am a highly motivated professional with a passion for embracing new challenges. I have a robust work ethic, remarkable adaptability, and exceptional interpersonal prowess. I am proficient in independent work and have a track record of rapidly acquiring and mastering novel skills.

In my previous role as a Social Media Rep at NexGen Agency, I played an integral role in the social media customer service team, serving esteemed clients including Planet Fitness. I proactively managed and resolved a substantial daily influx of 100+ customer complaints, highlighting my adept problem-solving and communication abilities.

As a Cruise Staff Content Development at Norwegian Cruise Line, I led the coordination of dynamic onboard events, engaging activities, and entertaining games for a diverse audience of 1000+ guests aboard the Pride of America. I delivered exceptional entertainment and top-tier customer service, enhancing the overall guest experience.

During my tenure as a Marketing Director/UX Designer at Tramigo, I led comprehensive marketing operations for a dynamic startup. I managed diverse functions including social media, video editing, event coordination, influencer engagement, content creation, TikTok and Reels production, advertising, and strategic networking. Simultaneously, I served as the lead UX designer for the company's app, contributing to its user-centric design and functionality enhancements.

As a Content Manager at Optimize Social Media, I partnered closely with NAPA Auto Care and individual clients to devise customized marketing strategies, ensuring successful goal attainment and fostering heightened customer satisfaction. I cultivated strong client relationships and consistently demonstrated notable return on investment (ROI). I was recognized for outstanding performance and earned a promotion to head the content team, spearheading impactful A/B testing initiatives that led to enhanced outcomes.