Open to opportunities

Justin User

@justinuser5

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Experienced QA Engineer with a focus on improving production quality.

United States

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my QA expertise to drive quality improvements and contribute to impactful projects.

With over 7 years of experience as a QA Engineer, I have honed my skills in testing web and mobile applications, ensuring high-quality production through meticulous test case development and issue tracking. My journey has taken me through various roles, where I have successfully collaborated with cross-functional teams to enhance product quality and user experience.

At ChowNow, I played a pivotal role in managing integrations with major partners like Google and Meta, contributing to a significant reduction in squad-related incidents through diligent monitoring and analysis. My expertise extends to API testing, where I have utilized tools such as Postman and SQL to conduct thorough testing across platforms. I am passionate about fostering collaboration between engineers, designers, and product managers to define acceptance criteria and debug issues effectively.

Throughout my career, I have led end-to-end testing efforts and implemented automation tests that have drastically improved bug reporting processes. My educational background in Computer Information Systems from Cal Poly Pomona has equipped me with a solid foundation in technical proficiencies, enabling me to adapt and thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

QA Engineer III

ChowNow

Oct 2020 - Apr 2024 (3 years 6 months)

Served on a cross-functional squad managing integrations with external partners including Google, Meta, Yelp, and Apple. Monitored production releases and analyzed logs/metrics using Datadog, Grafana, and Sentry—contributing to a 40% reduction in squad-related incidents.

API Testing Cross Functional Collaboration TestRail Jira Confluence Datadog)Grafana Sentry Postman SQL Jenkins XCode Android Studio

QA Engineer

Procore Technologies

Feb 2018 - Sep 2020 (2 years 7 months)

Led end-to-end testing efforts for reporting and dashboard tools, ensuring data accuracy and accessibility. Improved bug reporting processes and launched 'bug smash days,' resulting in a 60%+ drop in reported issues.

End To End Testing Automation Testing Cypress Regression Testing API Testing Agile Scrum

QA Engineer

Chrome River Technologies

Aug 2016 - Feb 2018 (1 year 6 months)

Investigated customer-specific configurations and business rules for expense/invoice processing. Queried large datasets and retrieved system logs to support root cause analysis.

Customer Configuration Analysis Business Rules System Log Retrieval Root Cause Analysis SQL

Education

Degrees, certifications, and relevant coursework

California State Polytechnic University, Pomona

Bachelor of Science, Computer Information Systems

Studied Computer Information Systems at Cal Poly Pomona. Gained expertise in various testing methodologies including manual, API, regression, and exploratory testing. Developed skills in using platforms and tools such as Jira, TestRail, Postman, and Jenkins for comprehensive quality assurance.