Nathan User

As a Senior QA Engineer, I have a proven track record of driving quality strategies for enterprise-level platforms. My expertise lies in designing and implementing scalable test automation frameworks, optimizing CI/CD pipelines, and integrating shift-left testing to reduce defects and improve efficiency. I am proficient in a variety of tools including Selenium, Playwright, Cypress, Appium, JMeter, and Postman, which allows me to enhance test coverage and ensure seamless releases.

In my current role at ServiceNow, I led the end-to-end quality strategy for an AI-driven automation platform, significantly increasing regression test coverage by 60%. I introduced robust API testing that cut production defects by 40% and upgraded CI/CD testing pipelines with GitHub Actions for daily automated test runs. My collaborative approach with cross-functional teams has consistently delivered high-quality products and reduced production defects.

Previously, I worked at Dropbox, where I led test automation for their cloud storage services, developing UI automation tests that improved execution times by 50%. My experience also includes designing manual and automated tests for Workday’s HR and finance SaaS platform, where I successfully reduced customer-reported integration issues by 30%. I am passionate about quality assurance and continuously seek to improve processes and outcomes in software development.