At CityMD, I document patient encounters in the Electronic Medical Record, maintaining a documentation error rate of 5% or less across Workers’ Compensation and Occupational Medicine.
I support physicians during high-volume clinic sessions with real-time clinical notes and perform phlebotomy, EKGs, urine drug screens, and rapid point-of-care testing. I also contributed to monthly improvements in Net Provider Score through team management and patient experience initiatives.
As Manager at U-Haul Moving & Storage of Yonkers, I improved storage revenue and customer satisfaction, managed vehicle improvement programs, and increased center net profit through cost control and operational efficiency.
